Report Tracking Specialist - Veterans Evaluation Services [United States]

 

Job Introduction:

Maximus is currently looking for Report Tracking Specialists to join our Veterans Evaluation Services team. This is a remote opportunity. The Report Tracking Specialist keeps track of pending team items and reaches out to the medical provider to discuss any outstanding items when required.

Job Description Summary:

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The primary responsibility of a Report Tracking Specialist (“RTS”) is to follow- up with VES Providers to obtain completed Compensation and Pension (“C&P”) examination reports. The RTS must maintain frequent contact with Providers via email and telephone to ensure the timely submission of C&P Reports after the exam date has lapsed.

Job Summary: Essential Duties and Responsibilities: - Keep track of all exams Pending Transcribed Report, Pending Addendum response, VA Returns not yet addressed by the Provider, Pending Medical Records Review, and Pending Diagnostic Review; - Follow up on these exams by contacting the Provider every 24 hours, either by email or phone, and leave an informative, pertinent case comment reflective of the case status; - Inform Dr. Middeldorf, Scott Orr, and the appropriate RCD for the purposes of escalation when a provider is not in compliance with our timeliness guidelines; and - Provide other departments with an accurate appraisal of a case’s status when requested. Additional Duties and Responsibilities: - Maintain Provider web upload folder – send off to diagnostics to upload or transcribe; - Transcribe provider’s reports; - Adapt to new instructions, requests or procedures as provided; - Work closely with Quality Analysts to obtain reports from high priority exams; and - Other duties as assigned. Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel. Minimum Qualifications: High School diploma required. Education and Experience Requirements:

Home Office Requirements

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
• Preferred Windows or Mac (no Chromebooks)
• OS for Windows – Windows 10 or newer
• OS for Mac – Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
• USB plug and play wired headset with a microphone and noise suppression
• Private work area and adequate power source
• A second monitor is highly recommended for most positions

MAXIMUS Introduction: Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency: Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Posted Max: USD $20.00/Hr. Posted Min: USD $17.00/Hr.

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