Customer Care Analyst [United States]

 

Location: Various Locations
Work Type: Full Time Regular
Job No: 502370
Categories: Customer Service

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Application Closes: Open Until Filled

As a Customer Care Analyst, you’ll provide customer service via multiple communication channels to our customers. You will be the voice our customers turn to for clarity, support, and guidance. Come work with a team of dedicated customer service professionals at a company that can amplify your strengths and empower your career.

Classes begin 08/3/2023

MUST be able to work full-time hours Monday - Friday 8:00 a.m. - 4:30 p.m. CST during training
Hours after training are Monday - Thursday from 9:00am - 5:30pm CST and Friday's from 8:30am - 5:00pm CST

WHAT WE CAN OFFER YOU:

• Hourly Wage: $19.00, plus annual bonus opportunity.
• Remote opportunity.
• Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
• Regular associates receive 9 paid holidays in 2023.
• Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 56 hours of personal time in 2023, prorated based on the start date.

WHAT YOU'LL DO:

• Respond to and resolve customer requests effectively via multiple communication channels such as phone (to include inbound and outbound calls), written/email correspondence, etc., all while providing exceptional customer service
• Work in a fast-paced, ever-changing, and diverse production environment, which includes multitasking, system utilization, and accurately entering data to handle entire requests from start to finish, all while meeting deadlines and performing successfully.
• Develop and maintain effective working relationships with internal and external parties, including customers, team members, business partners, and other stakeholders.
• Meet (or exceed) department standards related to attendance, productivity, and quality to achieve an effective level of customer service.

ABOUT YOU:

• Insurance knowledge experience.
• Previous customer service experience in a call center environment.

MUTUAL OF OMAHA:

Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.

From day one, you’ll have the tools to be your best self at work. Here you’ll do meaningful work and your talents will have a positive impact on peoples’ lives as we help our customers protect what they care about and achieve their financial goals.

Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the company’s exceptional future.

We are committed to optimizing flexible work. We support a full range of work approaches: fully remote, hybrid and in-person. Many of our roles are remote. Employees in remote roles may occasionally travel to a Mutual of Omaha office or elsewhere for required meetings or team-building events. Remote employees who are assigned a Mutual of Omaha office location can work on-site on a voluntary basis, subject to local and company COVID-19 guidelines.

Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.

After applying, for inquiries about your application or the hiring process, please call our helpline at 800-365-1405, option 2.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

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Help: 800-365-1405

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