Position Summary
Founded in 2002, InCheck, Inc. is a nationally-accredited, nationwide provider of industry intelligence and customized background screening and drug testing results for employers, volunteer groups, and sports organizations. InCheck delivers a compliance-driven and candidate friendly onboarding experience to our customers.
As an industry, background screening is both a mile wide and a mile deep, and constantly changing. There is a lot to learn, making continuous improvement a very important part of our environment. We are constantly pushing to become a more sophisticated, data-driven, and intelligent partner. Our success can be defined by an outstanding culture. Our culture drives our service. We pursue excellence every day to create unrivaled experiences. Its truly our people who make the biggest impact, each and every day.
The Occupational Health Services Coordinator is ultimately responsible for quality of service, accurate report completion, and ensuring efficient turnaround time, and reports to the Occupational Health Services Manager.
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General
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Develop knowledge in the following areas:
- InChecks services, products and mission
- Definition of Personal Identifying Information (PII)
- Definition of CRAs (Consumer Reporting Agencies) and Third Party Administrator
- Manage assigned report activity/workflow
- Assist in analyzing current and future company policies and best practices
- Knowledge of vendor sites and workflow
- Maintain customer service and quality standards at all times
- Perform miscellaneous job-related duties as assigned
Duties & Responsibilities
- Communicate with clinics to schedule candidate drug screens and other occupational health services
- Schedule and coordinate tests using InCheck technology and resources
- Responsible for tracking and managing requests through to completion
- Log clear and detailed notes documenting actions taken on each request
- Apply client-specific guidelines accurately to each report
- Respond to client inquiries vendors to ensure quality and timely completion of reports
- Prepare routine reports and communicate with client upon successful completion of reports, as needed
- Act as back-up for Occupational Health Services Manager, as required
- Support maintaining department Standard Operating Procedure and training documents
- Completion of special projects, as assigned
Scheduled Hours
Hourly position.
Education Required
High School Diploma or equivalent preferred.
Experience Required
Ideal experience: 1-4 years working in a customer service focused office setting such as but not limited to a professional service firm, employment screening firm or call center. Customer service and data entry experience preferred. Strong interpersonal skills, independent problem resolution ability and self-motivation techniques necessary to be effective across functions.
Knowledge, Skills, and Abilities Required
- Typing speed of 45+ wpm
- Ability to demonstrate a pleasant demeanor and speak clearly and effectively in a variety of settings
- Ability to accurately perform data entry tasks, multitask and prepare routine administrative paperwork
- Ability to prioritize workflow and work independently with close attention to detail
- Ability to frequently operate a computer, keyboard and phone
- Ability to protect applicant data and maintain confidentiality
- Clearly communicates goals, interests and positions during discussions
- Knowledge of customer service standards and procedures and ability to build relationships
- Knowledge of Outlook and Microsoft Office software
- Willingness to work overtime as required
Working Conditions and Physical Effort
Ability to stay on task, and multitask, in a remote work environment. Close detail work requiring visual acuity. Sedentary, sitting, walking, and moderate physical activities require handling of average-weight objects up to 25 pounds or standing and/or walking for more than 2 hours per day.
Important Disclaimer Notice
The job duties, elements, responsibilities, skills, function, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.
