Role/Office Location Options: United States Army Garrison-Hawaii (Schofield Barracks)
Minimum Requirements:
Be able to obtain and maintain a SECRET clearance
Minimum of one (1) year of verifiable related job experience
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Possess Security Plus certificationAbility to lift/carry up to fifty (50) pounds.
Possess knowledge of AR 25-2, Army Cybersecurity
Job Description:
Provide support, troubleshooting, and maintenance of Conference Room Suites and equipment, to include utilizing Video Teleconferencing (VTC) Audio/Visual (AV), or Microsoft TEAMs.
Perform routine testing and maintenance of VTC equipment no less than twice per month and on the first work day of the week prior to the start of scheduled VTC events.
Serve as the central point of contact (POC) for VTC scheduling and coordination.
Confirm VTC and conference room reservations and schedule the event on conference room calendars within one (1) work day. In the event of equipment failure or to be superseded by the Command Group, contractor shall notify affected VTC requestors by email and phone.
Respond to non-emergency VTC problem calls within two (2) duty hours and provide a work around or fix. Contractor shall respond to emergency VTC problem calls (equipment failure) within one (1) duty hour and provide an alternative site, if available, or consult with the VTC requestor to cancel the event or continue with audio teleconference capability only.
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