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West Coast Wound and Skin Care is looking to hire a qualified and experienced Scheduler/Customer Service Representative for our Intake/Scheduling Dept.
The Scheduler/Customer Service Representative is responsible for establishing a professional, cheerful, and supportive “first contact” for patients, providers and any other customers via phone or email. They are also responsible for performing case management services and tasks and maintaining patient/provider schedules all with a cheerful and professional attitude.
Essential Job Functions
- Respond to all calls, emails, and voicemails in a timely manner.
- Handle in-coming calls from patients, providers, families, caregivers and/or facilities.
- Follow up with any patients from the prior day to confirm scheduled visits.
- Informs the Intake Supervisor of any scheduling conflicts or difficulties.
- Daily use of multiple software’s such as Wound Expert, Appointment Plus, iSolved, spreadsheets etc.
- Manage inbox for daily in-coming referrals to submit to Nexus.
- Meet weekly with Intake Supervisor for updates and feedback.
Qualifications
- A minimum of 2 years of general case management and scheduling experience
- Excellent verbal and written communication skills
- Competent use of standard computer software programs
- Strong attention to detail
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Burbank, CA 91505: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Intake: 2 years (Required)
Work Location: In person
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