Customer Care Associate

 

About the Role

As a Rinse Customer Care Associate, you will provide a world class customer experience for all Rinse customers. Applicants should have excellent customer service, problem solving, and communication skills. This is a fully remote, full-time position, where you will work shifts between the hours of 1 pm (PST) and 11:30 pm (PST), mostly during the evening and late night on weekdays and required weekend shifts as part of a small, customer obsessed team.

In this role, you will...

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• Have impeccable communication skills, able to balance multiple customer conversations simultaneously in a fast paced environment with flawless written and verbal communication
• Have a thorough understanding of all Rinse processes and services, and the ability to quickly learn and adapt to new processes
• Quickly and creatively problem solve to surprise and delight Rinse’s customers
• Consistently meet predetermined KPIs tracking quality, efficiency, and adherence to process and procedure
• Represent the values of Rinse in all of your work.
• Work interdepartmentally and collaboratively with our local operations, marketing, tech, and product teams with tact and judgement

As the ideal candidate, you...

• Have 2+ years of experience in a customer success role, using CRM tools to manage inbound and outbound written and verbal communications
• Must be flexible with scheduling. Shifts available are either early morning or afternoon/late nights. The ideal candidate has weekend availability and flexibility.
• Are passionate about providing a world class customer experience, working 1:1 with our customers to deliver proactive, creative, and personalized support to our customers
• Thrive in a dynamic, fast-paced, and team-based environment, demonstrating the ability to quickly and proficiently understand and absorb new information.
• Have a strong attention to detail and the ability to multitask, working on several platforms simultaneously.
• Are calm under stress, maintaining a high level of service and communication in the face of heavy pressure
• Have high standards and a strong work ethic. You expect your personal performance and team performance to be nothing short of the best
• You responds positively to coaching and feedback from supervisors and peers

You’ll Love Working at Rinse Because…

• We are currently hiring for full-time, remote opportunities.
• We have a collaborative work environment that values honesty and open communication
• You take pride in creating interesting and impactful work at a promising startup that you would be proud to tell your mom about
• We offer competitive compensation and stock options, in addition to great benefits, including health insurance, paid time off, and paid sick leave
• You will have a clear path for opportunities for performance based promotions and raises

About Rinse

Rinse is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality, all supported by a strong technology backbone.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Weekends as needed

Work setting:

• Remote

Application Question(s):

• At this time, we are only set up to hire individuals who live in the following states: California, Oregon, or Texas. Because of this, we cannot hire you if you do not live in one of those states. Please confirm, do you live in one of these states?

Work Location: Remote

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