Phillip Jeffries is currently seeking a highly motivated and customer-focused individual to join our esteemed team as a Customer Support Associate. As a member of our Contract Customer Support Department, you will play a pivotal role in delivering unparalleled service to the luxury interior design community. Our objective is to surpass customer expectations and provide an exceptional experience that leaves a lasting impression.
The ideal candidate for this position is passionate about customer satisfaction and possesses excellent teamwork skills. As a Customer Support Associate, you will work closely with the Contract Sales Support Manager to provide specialized assistance and address the unique needs of our clientele. Your dedication and commitment to delivering the highest level of service will be essential to our team's success.
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If you are eager to contribute to a dynamic team that values customer-centricity and strives for excellence, we invite you to apply for the position of Customer Support Associate at Phillip Jeffries. Join us in our pursuit of providing the world's best service and making a lasting impact within the luxury interior design community.
As a member of our team, it is expected that you fulfill the following responsibilities diligently, ensuring the highest level of customer satisfaction and contributing to the overall success of the organization:
- Cultivate and maintain strong relationships with top designers, luxury showrooms, and our outside sales force, delivering exceptional customer service.
- Demonstrate industry-leading product knowledge to provide comprehensive assistance to clients.
- Perform meticulous and accurate data entry, ensuring all information is entered with precision.
- Handle incoming sales calls and emails, providing prompt and knowledgeable responses.
- Coordinate the shipment of samples and sample cards upon request, ensuring timely delivery.
- Respond promptly to inquiries from designers, architects, and installers, addressing their needs effectively.
- Troubleshoot and resolve any issues or concerns raised by customers, ensuring their satisfaction.
- Track and manage the logistics of shipments, ensuring timely and efficient delivery.
- Provide accurate quotes for pricing, stock availability, and lead times.
- Process payments accurately and efficiently.
- Ensure proper registration of all projects in the Customer Relationship Management (CRM) system.
- Utilize and manage the Contract Folder to maintain organized project documentation.
- Create packing lists and invoices for orders, ensuring accuracy and completeness.
- Handle returns or replacements, following established procedures and providing excellent customer service.
- Maintain and update the Project Folder with relevant information and documentation.
- Proactively identify cross-selling opportunities by leveraging product knowledge to offer similar patterns and designs to customers.
- Make outbound calls to customers following sample requests to close sales or suggest alternative products.
- Foster a collaborative and supportive team environment, offering assistance and support to colleagues as needed.
The following qualifications are required for the position:
- Location preference for the West Coast or availability to work from 10:00 am to 7:00 pm EST.
- A minimum of 2 years' experience in customer service, sales support, and/or retail.
- Possess an upbeat, energetic, and can-do attitude.
- Demonstrated ability to multitask and effectively prioritize tasks.
- Strong analytical skills to identify and resolve issues efficiently.
- Exceptional communication skills, both written and verbal, with an outstanding phone manner.
- Excellent time management and follow-up abilities.
- Capable of thriving in a fast-paced, team-oriented environment.
- Proactive approach to problem-solving, taking initiative to address challenges.
- Proficient computer skills, including data management, Microsoft Word, and Excel.
Why Phillip Jeffries?
As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.
Compensation Benefits:
- Competitive salary
- Company bonus program
- Annual Cost of Living Increase
- Retirement Plan - company automatically contributes approximately 10% of your annual compensation
Health Benefits:
- Medical Coverage – low cost to the employee ($20 per month)
- Spouse/ Domestic Partner/ Civil Union Partner Coverage
- Family Coverage
- Health Reimbursement Account (HRA)
- Prescription Plan
- Dental and vision coverage
- Tax advantages through Flexible Spending Accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
Other PJ Perks & Benefits:
- 16 Paid days off per calendar year
- 10 Paid holidays
- Detailed onboarding plans that outline 30/60/90 goals and trainings.
- Earn Paid time off for community service - Up to 3 days per year
- Employee Discount on PJ Wallcoverings
- Hybrid work schedule
About Us:
Phillip Jeffries, the world’s leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years. With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney’s New York stores as well as luxurious homes throughout the world. To learn more about Phillip Jeffries, please visit us at www.phillipjeffries.com.
Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
