Company Overview
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.
What you'll do
As the Manager of Learning Delivery, you will lead the programming that enables our people leaders to ensure DocuSign is the destination where people do the work of their lives. Learning is at the center of our employee experience, and we believe in making every learning experience exceptional through thoughtful design and operations. This role will bring together a team of learning coordinators across systems, learning delivery and operations to establish best practices, standards and a play book for learning at DocuSign.
This position is a people manager role reporting to the Head of Leadership and Learning.
Responsibility
- Manage a team of talented and high performing learning coordinators that support all aspects of learning operations, delivery and design
- Provide coordination support to Onboarding, Leadership Development, DEI, Careers and Talent workstreams, programs and teams
- Lead specific learning programs and People team work streams as required
- Build standard service level agreements (SLA) with program managers and drive consistent learning experiences across all programs, workshops and experiences
- Establish quality metrics for delivery and program impact and evaluation
- Manage the technologies, vendors and technical partners required to develop, manage and deliver training
- Keep up-to-date on training trends, developments and best practices
Job Designation
Remote:
Employee is not required to be in or near an office frequently
and works from a designated remote work location for the majority of the
time.
Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
- 8+ years of professional experience leading and coaching a team of learning professionals
- Experience delivering a high volume of learning experiences at scale
- Experience planning, designing and delivering a consistent learning operations playbook
- Experience leading continuous improvement projects and executing against goals and deadlines
- Experience working with program managers, internal stakeholders and leaders to identify and prioritize operational priorities
Preferred
- Consultative team player with the ability to work with and influence people at all levels
- Attention-to-detail with a proven track record of using data to assess and evaluate the impact of learning solutions
- Ability to handle numerous projects concurrently and deliver against tight timelines in a dynamic, fast-paced environment
Wage Transparency
Based on applicable legislation, the below details pay ranges in the following locations:
California: $118,300 - $182,775 base salary
Illinois and Colorado: $111,600 - $153,525 base salary
Washington and New York (including NYC metro area): $111,600 - $162,625 base salary
This role is also eligible for bonus, equity and
benefits.
Life at DocuSign
Working here
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.com.
If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.com for assistance.
Our global benefits
Paid time off
Take time to unwind with earned days off, plus paid company holidays based on your region.
Paid parental leave
Take up to six months off with your child after birth, adoption or foster care placement.
Full health benefits
Options for 100% employer-paid health plans from day one of employment.
Retirement plans
Select retirement and pension programs with potential for employer contributions.
Learning & development
Grow your career with coaching, online courses and education reimbursements.
Compassionate care leave
Paid time off following the loss of a loved one and other life-changing events.
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